← Back to TrollWatch

Privacy Policy

Your privacy is important to us. This policy explains how TrollWatch collects, uses, and protects your personal information in compliance with EU data protection regulations.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

  • Username and email address
  • Password (encrypted)
  • Registration date and time

1.2 Report Data

When you submit reports, we collect:

  • Player names and identifiers reported
  • Game information
  • Description of toxic behavior
  • Optional evidence (screenshots, etc.)
  • Report submission timestamp

1.3 Technical Data

We automatically collect:

  • IP address (for security purposes)
  • Browser type and version
  • Device information
  • Usage statistics (anonymized)

2. Legal Basis for Processing (GDPR Article 6)

We process your personal data based on:

  • Consent - When you agree to create an account and use our services
  • Legitimate Interest - To provide gaming community protection services
  • Legal Obligation - To comply with applicable laws and regulations

3. How We Use Your Information

Your information is used to:

  • Provide and maintain TrollWatch services
  • Verify and moderate user-submitted reports
  • Prevent abuse and maintain platform security
  • Communicate with you about your account
  • Improve our services based on usage patterns
  • Comply with legal requirements

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these limited circumstances:

  • Public Reports - Verified reports are made publicly available (without your personal information)
  • Legal Requirements - When required by law or to protect rights and safety
  • Service Providers - With trusted partners who help operate our platform (under strict confidentiality)

5. Your Rights Under GDPR

As an EU resident, you have the right to:

  • Access - Request a copy of your personal data
  • Rectification - Correct inaccurate or incomplete data
  • Erasure - Request deletion of your data ("right to be forgotten")
  • Portability - Receive your data in a machine-readable format
  • Restriction - Limit how we process your data
  • Object - Object to processing based on legitimate interests
  • Withdraw Consent - Withdraw consent at any time

To exercise your rights, contact us at:

Email: privacy@nexhub.dev

We will respond within 30 days as required by GDPR.

6. Cookies and Tracking

We use cookies to:

  • Essential Cookies - Keep you logged in and maintain security
  • Analytics Cookies - Understand how you use our platform (only with consent)
  • Preference Cookies - Remember your settings and preferences

You can manage your cookie preferences using our cookie banner or browser settings. Essential cookies cannot be disabled as they are necessary for platform functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of passwords and sensitive data
  • Secure HTTPS connections
  • Regular security audits and updates
  • Access controls and authentication
  • Backup and recovery procedures

8. Data Retention

We retain your data for as long as necessary to provide our services:

  • Account Data - Until account deletion
  • Reports - Indefinitely (to maintain community protection database)
  • Technical Logs - Maximum 12 months
  • Analytics Data - Anonymized after 24 months

9. International Transfers

Your data may be processed in countries outside the EU. When this occurs, we ensure adequate protection through:

  • EU-approved Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Other appropriate safeguards as required by GDPR

10. Children's Privacy

TrollWatch is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will:

  • Notify you of material changes via email or platform notification
  • Update the "Last Modified" date below
  • Provide 30 days notice for significant changes

12. Contact Information

Data Controller: TrollWatch made by NexHub.dev

Email: privacy@nexhub.dev

Data Protection Officer: nicolas@nexhub.dev

Supervisory Authority:

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.

Last Updated: July 28, 2025

This privacy policy is compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws.